Refund Policy

Scope of This Policy

This policy applies to digital services provided through our Website for assisting with the processing of digital road vignette requests. We operate as an independent private service provider and are not an official toll operator or government authority.

Digital Nature of the Service

Our services involve digital processing and data submission that typically begins shortly after an order is placed. Because of this, cancellation or refund options may be limited once processing has started.

Cancellations Before Processing

If you contact us before your request has entered processing, cancellation may be possible.
In such cases:

• a refund may be issued
• any service or processing fees already incurred may be deducted.

Each request is reviewed individually based on processing status.

After Processing Has Started

Once processing has begun or has been completed:

• the service is considered delivered
• cancellations or refunds may no longer be possible.

This applies in particular where data has already been submitted for registration.

Incorrect or Incomplete Information

Refunds are generally not available where issues arise due to:

• incorrect license plate numbers
• incorrect country of registration
• incorrect validity period or start date
• other inaccurate information provided during checkout.

Users are responsible for reviewing all details before completing payment.

Assistance With Issues

If you believe there has been an error or you have questions about your order, please contact our support team as soon as possible using the contact email listed in the footer of this Website. While outcomes cannot be guaranteed, we will review requests and assist where possible.

Consumer Information (EEA / UK)

By placing an order and requesting immediate processing, you acknowledge that the statutory right of withdrawal may no longer apply once the service has begun, as permitted under applicable consumer protection laws.

Refund Method

Approved refunds are issued using the same payment method used for the original transaction unless otherwise required by law.

Contact

For refund-related questions, please contact us using the email address listed in the footer of this Website and include your Order ID.